Return Policy

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging with all tags attached
• The item must not be final sale, custom-made, or personalized
• The return must be initiated within our designated return period

Please note that certain items are non-returnable due to health protection and hygiene reasons, including:

• Intimate apparel and swimwear
• Face masks
• Earrings and body jewelry
• Sale items marked as "Final Sale"

Return Timeframe

You have 14 calendar days from the date you received your order to initiate a return. After this period, returns will not be accepted.

For seasonal items, extended return periods may apply during holiday seasons. Any special return timeframes will be clearly communicated at the time of purchase and on your receipt.

Condition of Items

All returned items must be in their original condition, unworn, unwashed, and undamaged. Items must have all original tags attached and be returned in their original packaging.

We carefully inspect all returned items. If an item shows signs of wear, has been washed, or appears to have been used, we reserve the right to reject the return or provide a partial refund.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team: Email us at [email protected] or call us at (555) 123-4567 to request a return authorization.
2. Provide your order information: Include your order number, the items you wish to return, and the reason for the return.
3. Receive return authorization: You'll receive a return authorization number (RA#) and return instructions by email.
4. Package your return: Securely pack the items in their original packaging along with all tags and accessories.
5. Include your return form: Print and include the return form with your RA# in your package.
6. Ship your return: Send your package to the address provided in the return instructions.

You can also initiate a return through your account on our website by visiting the "Orders" section and selecting "Return Item" next to the appropriate order.

Return Shipping

The customer is responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item).

We recommend using a trackable shipping service and purchasing shipping insurance for your protection. We cannot guarantee that we will receive your returned item if it is lost in transit.

Refunds

Once we receive your return, our team will inspect the item(s) to ensure they meet our return policy requirements. We will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

The refund will include the purchase price of the returned item(s) and any applicable taxes. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange an item for a different size or color, please follow the same process as a return and indicate your exchange preference in the return form.

For faster service, we recommend placing a new order for the desired item and returning the original purchase for a refund. This ensures you receive the new item quickly, especially if the desired replacement is currently in stock.

Exchanges are subject to product availability. If the requested exchange item is unavailable, we will issue a refund for the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [email protected] with photos of the damage.

For damaged or defective items, we will cover the return shipping costs and expedite the replacement or refund process. We may request photos of the damaged items to help improve our quality control and packaging procedures.

The timeframe for reporting damaged or defective items is 48 hours from the time of delivery.

International Returns

For international orders, the same general return policy applies with the following additional considerations:

• The customer is responsible for all return shipping costs, duties, and taxes associated with international returns
• International returns may take 2-3 weeks to process due to customs and international shipping times
• Please mark your package as "Returned Merchandise" to avoid potential customs fees

We recommend using a trackable international shipping service for all international returns.

Exceptions

While we strive to make our return process as accommodating as possible, there are certain situations where exceptions to our standard policy may apply:

• Items purchased during special promotions or flash sales may have modified return policies, which will be clearly communicated at the time of purchase
• Custom or personalized items cannot be returned unless they are defective
• Items marked as "Final Sale" cannot be returned or exchanged
• Seasonal merchandise may be subject to shorter return windows

For specific questions about returns that fall outside our standard policy, please contact our customer service team for assistance.

Contact Us

If you have any questions about our return policy or need assistance with a return, our customer service team is here to help:

• Email: [email protected]
• Phone: (555) 123-4567 (Monday - Friday, 9am - 5pm EST)
• Live Chat: Available on our website during business hours